Wednesday, February 10, 2010

Your consultant and the truth.

Have you ever cheated? Have you ever lied?
If the answer is 'yes', which we all have at one point or another, ask yourself if it was for personal gain, or to make yourself feel better. Did you feel guilty? In the end, would it have been better for you to say the truth, or admit your shortcomings?
Your event consultant comes with a fee, both monetary and emotional. We invest our hours trying to make your day everything you have ever imagined, and our emotions, becoming involved in every decision we can, from your dress to your votive candles.
If something is not to your liking, or too expensive, or you're just not happy, LET US KNOW! The more time and emotion you waste being upset, thus upsetting your friends and family, the more time is wasted not being able to help you!
Don't lie or make up a story about being sick, your dog dying or your grandmother being unhappy with a service, just let us know you need a different offering to fit your ideal wedding day vision.

Sample story:
A bride, Mary*, came into a floral shop where Lisa*, a fellow planner of mine worked as a wedding day consultant. Lisa did not personally work for the brides, she created the center pieces, bouquets, boutonnieres, and other arrangements and was in charge of delivery and pick-up of rented items. Mary was having a small wedding, and when she received her estimated expense from her consultant, Kelly*, it was too high a price to pay. Kelly was never advised to Mary's dismay, because Mary never told her, or anyone. She came in and told the manager on duty that her mother was upset with the service she received from the shop, and would not be using them for her wedding. This became an issue for Kelly, but that is not the concern here. The end of this tale comes when Mary made her way back in, with her mother, when another manager was on, and Kelly was off. Lisa, having to always be at work to put every arrangement together, was aware of who Mary was, and wondered why she was back.
Mary sat down with a new consultant and worked out a whole new plan for her wedding day "florals", with smaller center pieces and no bouquets for the moms, which significantly lessened her bill. She walked out, very pleased with her service.
When Lisa realized what happened, she alerted Kelly to the situation. They were upset with the blatant lie they were told about the service; Kelly because she had a firm talking-to and the manager because the (non)issue occurred on her shift.
The new consultant was awarded the commission, as she had done the new work, and Kelly was left with disappointment and mass confusion.
Since this time, Mary has been married- it was a beautiful occasion this past June that Lisa prepared and set-up.
She still stays clear away from Kelly when she comes in to buy flower arrangements for her home.

Do you get it? She could have saved herself hassle and time, running around and avoiding people, if she had just told Kelly the price was too high! And Kelly, too. Who got in trouble at work, missed out on commission and never got the chance to help Mary realize her dream.

At the end of the day, it really boils down to knowing that you will feel guilt for lying, and you may be cheating yourself out of a really great experience with a super consultant. If you can't make your appointment because you overslept, tell your consultant. It's not shameful- we wish we were still sleeping, too! Please, do not tell us you have a flat tire. Or if we call, and you're not interested in our service, don't hang up or never return voicemails, just say, "I'm all set now, thank you so much."

We would, well, be thankful we can stop bothering you!


*all names have been changed

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